Returns & Exchanges Policy


  • 14 days after product has been received;
  • Product is defective or is not that was ordered.

CAN'T be returned:

  • Products customized with name, words or design footbed;
  • Items that are damaged, dirty, altered or not in the original boxes or bags will not be accepted for return.


  • Refund or changes will be executed once we receive the products back;
  • After we send the refund confirmation to the customer, the refund can take between 7 to 14 business days to reflect on your account statement;
  • The refund will be ONLY for the cost of the product and NOT for shipping cost.


Please pay attention to the deadline for handcrafted sandals production. After payment, it takes 3 to 15 days to be sent.